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Privacy Policy

This Privacy Policy governs the manner in which HelloLend, Inc. collects, uses, maintains, and discloses information collected from users (“Users”) of the https://hellolend.com website (“Site”).
This Privacy Policy applies to the Site and all products and services offered by HelloLend, Inc.

Personal Identification Information

We may collect personal identification information from Users in a variety of ways, including when Users:

  • Visit our Site
  • Register on the Site
  • Subscribe to our newsletter
  • Respond to a survey
  • Fill out a form
  • Use other features or services available on the Site

Users may be asked for their name, email address, or phone number.
Users may, however, visit our Site anonymously.

We collect personal identification information only if Users voluntarily submit it. Users can always refuse to provide such information, although it may prevent them from participating in certain Site-related activities.

Non-Personal Identification Information

We may collect non-personal identification information whenever Users interact with our Site.
This may include:

  • Browser name
  • Type of computer
  • Technical information such as operating system or Internet service provider
  • Other similar technical details

Web Browser Cookies

Our Site may use “cookies” to enhance the User experience.
Cookies may be placed on the User’s hard drive for:

  • Record-keeping
  • Tracking certain information

Users may configure their browser to refuse cookies or alert them when cookies are being sent.
Note: some parts of the Site may not function properly if cookies are disabled.

How We Use Collected Information

HelloLend, Inc. may collect and use Users’ personal information for the following purposes:

  • To improve customer service
  • The information you provide helps us respond to your customer service requests and support needs more efficiently.
  • To personalize user experience
  • We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • To improve our Site
  • We may use the feedback you provide to improve our products and services.
  • To process orders
  • We may use the information Users provide about themselves when placing an order only to provide service to that order.
  • We do not share this information with outside parties except to the extent necessary to provide the service.
  • To run a promotion, contest, survey, or other Site feature
  • To send Users information they agreed to receive
    Information about topics we believe will be of interest to them.
  • To send periodic emails
  • If a User decides to opt in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc.
  • If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email, or the User may contact us via our Site.

How We Protect Your Information

We adopt appropriate data collection, storage, and processing practices, as well as security measures, to protect against:

  • Unauthorized access
  • Alteration
  • Disclosure
  • Destruction of personal information, username, password, transaction information, and data stored on our Site

Our Site complies with PCI vulnerability standards to maintain a secure environment.

Third-Party Websites

Users may encounter advertising or other content on our Site linking to partner, supplier, advertiser, sponsor, or other third-party websites.

We do not control the content on these external sites and are not responsible for the practices employed by websites linked to or from our Site.

These websites may have their own privacy and customer service policies.
Browsing and interacting with any other website is subject to that website’s own terms and policies.

Children’s Online Privacy Protection Act Compliance

We do not knowingly collect or maintain information from individuals under the age of 13.
Our Site is not structured to attract anyone under 13.

Changes to This Privacy Policy

HelloLend, Inc. may update this Privacy Policy at any time.
When changes are made, we will update the date at the bottom of this page.

Users are encouraged to periodically review this page to stay informed of how we protect collected personal information.

Continued use of the Site constitutes acceptance of any changes made to the Policy.

Acceptance of These Terms

By using this Site, you signify your acceptance of this Policy.
If you do not agree, please do not use the Site.

Continued use of the Site following posted changes will be deemed acceptance of those changes.

Contacting Us

If you have any questions about this Privacy Policy or your interactions with this Site, please contact us at:

HelloLend, Inc.
20715 North Pima Road
Suite F-108
Scottsdale, AZ 85255
Phone: (602) 820-3703
Email: brian@hellolend.com

Last updated: October 3, 2023

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Equal Housing Opportunity

Hellolend is an Equal Housing Lender. As prohibited by federal law, we do not engage in business practices that discriminate on the basis of race, color, religion, national origin, sex, marital status, age (provided you have the capacity to enter into a binding contract), because all or part of your income may be derived from any public assistance program, or because you have, in good faith, exercised any right under the Consumer Credit Protection Act. The federal agency that administers our compliance with these federal laws is: Federal Trade Commission, Equal Credit Opportunity, Washington, DC 20580.

 

Consumers wishing to file a complaint against a company or a residential mortgage loan originator should complete and send a complaint form to the Texas Department of Savings and Mortgage Lending, 2601 North Lamar, Suite 201, Austin, Texas 78705. Complaint forms and instructions may be obtained from the department’s website at www.sml.texas.gov. A toll-free consumer hotline is available at 1-877-276-5550. The department maintains a recovery fund to make payments of certain actual out of pocket damages sustained by borrowers caused by acts of licensed residential mortgage loan originators. A written application for reimbursement from the recovery fund must be filed with and investigated by the department prior to the payment of a claim. For more information about the recovery fund, please consult the department’s website at www.sml.texas.gov.

 

The content provided within this website is presented for information purposes only. This is not a commitment to lend or extend credit. Information and/or dates are subject to change without notice. All loans are subject to credit approval. Other restrictions may apply. Mortgage loans may be arranged through third party providers.

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